Order Management Representative - EMEA

Order Management Representative - EMEA

Duties and Responsibilities

  • Oversee and actively run the day-to-day order fulfillment operations for EMEA and other regions as assigned.  Day-to-day operations are customer service, processing of customer orders, logistics and delivery tracking, order support, and interaction with supply chain partners.
  • Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment according to sales policy and customer requirements.
  • Investigates and resolves complex customer complaints.
  • Adheres to company sales order processing guidelines and maintains accurate computer system input, invoice and report output, and system operation procedures.
  • Assists in developing and monitoring operating goals and objectives.
  • Facilitates interaction between customer service, warehouse, accountants, credit managers, sales, and marketing.
  • Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • College degree
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Skill in the use of personal computers and related software applications.
  • Prior order management / order fulfillment / supply chain experience
  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of customer service standards and procedures.
  • Ability to process computer data and to format and generate reports.
  • Knowledge of procedures and documentation for the processing and placement of retail customer orders.
  • Ability to analyze and solve problems.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Ability to make administrative/procedural decisions and judgments.

Reports To

  • Director of Order Fulfillment

 

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