Order Management Representative - EMEA

Duties and Responsibilities

• Oversee and actively run the day-to-day order fulfillment operations for EMEA and other regions as assigned.  Day-to-day operations are customer service, processing of customer orders, logistics and delivery tracking, order support, and interaction with supply chain partners.
• Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment according to sales policy and customer requirements.
• Investigates and resolves complex customer complaints.
• Adheres to company sales order processing guidelines and maintains accurate computer system input, invoice and report output, and system operation procedures.
• Assists in developing and monitoring operating goals and objectives.
• Facilitates interaction between customer service, warehouse, accountants, credit managers, sales, and marketing.
• Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• College degree
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Skill in the use of personal computers and related software applications.
• Prior order management / order fulfillment / supply chain experience
• Ability to communicate effectively, both orally and in writing.
• Knowledge of customer service standards and procedures.
• Ability to process computer data and to format and generate reports.

• Knowledge of procedures and documentation for the processing and placement of retail customer orders.
• Ability to analyze and solve problems.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to develop, plan, and implement short- and long-range goals.
• Ability to make administrative/procedural decisions and judgments.

Reports To

• Director of Order Fulfillment